I’m Moli, your virtual agent. I can help with Moto phone issues.
Please provide the following
Update the software - moto z play
Software updates will be sent to your phone automatically over-the-air as they become available.
To check for available updates wirelessly/over-the-air:
- Touch

- Touch Settings
- Touch System updates
If an update is available, follow the instructions on your phone to download and install it. Once updated, your phone will restart to complete the installation.
To find the software version on your phone:
- From your phone’s home screen, touch the
, then touch Settings - Scroll down and touch About phone
- Find your phone’s software version
Timing for Android software updates
For the latest update plans, visit out software update website. Our support agents get their Android update information from here too. If the website doesn't have a update release date for your phone, then we don’t know the release date yet.
We deliver Android updates from Google to you as soon as possible, but with several phone models, regions, and distribution channels we may have hundreds of software versions to test before releasing an Android software update to your phone. Because dependencies on carriers and other key partners for certifications, independent testing, and requests for changes take more time, all phone owners don't receive updates at the same time, even in the same region.
Was this information helpful?
Your feedback helps to improve this site.