I’m Moli, your virtual agent. I can help with Moto phone issues.
Please provide the following
(Your name and email will help us provide information specific to you and your registered device.)
:
:
How can I check for a software update?
Software updates will be sent to your phone automatically over-the-air as they become available. For best performance, keep your phone updated with the latest available Android software.
Check Android version number
To check what version of Android your phone is running:
- Go to Settings > System > About phone > Android version.
- The number displayed is your phone's Android version.
Get Android software updates
Your phone notifies you if an Android software update is available.
To manually check for updates, go to Settings > System updates > Check for system update.
If an upgrade is available, follow the onscreen instructions to install it.
Tip: To save data charges, use a Wi‑Fi connection to download software updates.
You can't downgrade to a previous software version after installing an update.
Timing for updates
There are two types of updates:
- Security updates, which contain fixes and improvements from Google for your current version of the Android operating system. Motorola provides these updates to most phones on a regular basis.
- Android OS updates, which are new versions of the Android operating system. Motorola provides OS updates from Google to eligible phones as soon as possible.
To see if an OS update will be available for your phone, or if your phone is still eligible for security updates, visit our software update website. Our support agents get their Android update information from here too. If the website doesn't have a update release date for your phone, then we don’t know the release date yet.
For Android OS updates, with several phone models, regions, and distribution channels we may have hundreds of software versions to test before releasing an update to your phone. Because dependencies on carriers and other key partners for certifications, independent testing, and requests for changes take more time, all phone owners don't receive updates at the same time, even in the same region.
Was this information helpful?
Your feedback helps to improve this site.